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RETURN & EXCHANGE POLICY

​Craftsmanship takes time, and the dedication to handcrafting each product ensures quality and uniqueness. Typically, products are ready to ship within 1 to 2 weeks, with smaller items often dispatched more quickly. For larger items like footstools, additional time may be required. Upon order placement, a more precise timeframe can be provided. Smaller parcels are entrusted to Royal Mail, while larger ones are handled by Parcelforce, ensuring reliable delivery for all items.

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Free UK Delivery on orders over £45

INTERNATIONAL ORDERS UPDATE

Important Update:

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Due to the recent changes in the General Product Safety Regulations (GPSR), we regret to inform our customers that we are no longer able to sell or ship products to EU countries and Ireland. These new regulations have introduced additional compliance requirements that we are currently unable to meet. We apologize for any inconvenience this may cause and appreciate your understanding. Please feel free to contact us if you have any questions or need further assistance.

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